Privacy Policy

Serenity Touch Home Help Care ("we," "our," or "us") is committed to protecting the privacy of our clients, their families, and visitors to our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

Information We Collect

We may collect the following types of information:

• Personal identification information (name, email address, phone number)
• Health-related information necessary for providing care services
• Insurance and Medicaid information for billing purposes
• Information submitted through our website forms
• Usage data collected automatically when you visit our website (cookies, IP address, browser type)

How We Use Your Information

We use the information we collect to:

• Provide and coordinate in-home care services
• Process Medicaid and insurance billing
• Respond to inquiries and consultation requests
• Communicate with you about your care plan
• Improve our services and website experience
• Comply with legal and regulatory requirements

HIPAA Compliance

As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA). We maintain strict safeguards to protect your protected health information (PHI) and only share it as permitted or required by law.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Healthcare professionals involved in your care
• Insurance companies and Medicaid for billing purposes
• Regulatory agencies as required by law
• Service providers who assist in our operations (under confidentiality agreements)

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your Rights

You have the right to access, correct, or request deletion of your personal information. You may also request a copy of the information we hold about you. To exercise these rights, contact us at [email protected].

Cookies

Our website may use cookies to enhance your browsing experience. You can control cookie settings through your browser preferences.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy, please contact us:

Serenity Touch Home Help Care
Phone: (248) 808-9474
Email: admin@theserenitytouch.com